The world’s largest social media platform has been embroiled in a firestorm brought about by Haugen, with US lawmakers and The Wall Street Journal detailing how Facebook knew its products, including Instagram, were harming young girls, especially around body image.įacebook did not immediately reply to a request for comment on the outage. The outage comes a day after a whistleblower went on US television to reveal her identity after she leaked a trove of documents to authorities alleging the social media giant knew its products were fueling hate and harming children’s mental health.įrances Haugen, a 37-year-old data scientist from Iowa, has worked for companies including Google and Pinterest - but said in an interview with CBS news show “60 Minutes” that Facebook was “substantially worse” than anything she had seen before. “We’re aware that some people are having trouble accessing our apps and products,” Facebook spokesman Andy Stone said on Twitter. We’re working on it and we’ll get it fixed as soon as we can.” Users trying to access Facebook in affected areas were greeted with the message: “Something went wrong. We will continue to post updates as they become available.Outage tracker Downdetector was showing outages in heavily populated areas like Washington and Paris, with problems being reported from around 1545 GMT. This is impacting our data network performance. There is currently a global outage across several social media platforms. Vodafone Ireland had also tweeted that it was experiencing technical issues. When you link your Facebook Page or Instagram Profile with your WhatsApp Business account, your number will show up as a contact option on the linked Facebook Page and/or Instagram Profile. Instagram said: "Instagram and friends are having a little bit of a hard time right now, and you may be having issues using them. "We're working to get things back to normal as quickly as possible, and we apologise for any inconvenience." Thanks for your patience."įacebook account tweeted: "We're aware that some people are having trouble accessing our apps and products.
INSTAGRAM WHATSAPP UPDATE
"We're working to get things back to normal and will send an update here as soon as possible. Capture leads and accelerate sales via messengers Link your ads, website and social media profiles directly to a conversation, and help to simplify the buying process for both you and your customers. Whatsapp had said on Twitter: "We're aware that some people are experiencing issues with WhatsApp at the moment. We support WhatsApp, Instagram, Facebook Messenger, Telegram and Viber. More than 30,000 Instagram users also had similar complaints, with 51% relating to the app, 26% over the server connection and 23% citing the website.Ī graph on the DownDetector website showed a clear spike from after 4pm. Moe than 60,000 had complained about WhatsApp, with 43% reporting issues with the app itself, while 28% cited the server connection and 28% relating to sending messages. Most complaints cited issues with the website (72%), while others were linked to issues with the server connection and the app. He said: "We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible."Īccording to web service monitoring platform DownDetector, thousands of people reported outages before 5pm today.ĭata on its website showed that almost 50,000 people had reported the outages on Facebook. The platforms had earlier confirmed on Twitter they were aware of issues and were working to resolve them.įacebook's chief technology officer Mike Schroepfer expressed "sincere apologies" to users via Twitter. We've been working hard to restore access to our apps and services and are happy to report they are coming back online now. It said: "To the huge community of people and businesses around the world who depend on us: we're sorry. In a statement this evening, the social media giant apologised for the outage and said services were beginning to come back online. While access to Facebook and Instagram appeared to have been largely restored just before midnight, users were still reporting issues with WhatsApp.įacebook's family of apps essentially "disappeared" from the internet for several hours after a traffic routing problem that made the sites unreachable by users, according to Cloudflare, a website security company. Facebook along with its Instagram and WhatsApp services began returning online late yesterday evening after a massive and lengthy outage that began this afternoon.
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